Standard Returns

If you change your mind and need to return your product. Please do so within 21 days and receive a full refund.

We are unable to exchange items.

Please note, personalised products are excluded from our refund policy.

 

Step 1: Fill in the online Form 1 to start the returns process: https://forms.gle/UMuxemx4TqFc5BFY9

Step 2: Download, Print and fill in the Returns form  HERE (Please note that no return will be accepted unless you have included this form with your return)

Step 3:   PREPARING AND SENDING THE PACKAGE BACK TO LANAI

Securely package your product and return it along with your printed returns form to:

LanaiBLO Returns (Area 1) DPD Ireland,
Unit 7, 
Rosemount Business Park,
Dublin,
D11 X8PX

We recommend that you use a registered delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we can not issue a refund for lost or damaged items.

Regrettably we are unable to cover the postage costs of returns.

RECEIVING YOUR REFUND

We always aim to process your return within 14 working days of receiving your return.

Faulty Returns

Our units are manufactured to the highest level in our factory in Italy and undergo a quality check before being dispatched. However, should you need to return your unit under the one year warranty please follow the below instructions.

It is important to note that all Lanai units are covered under warranty for manufacturing defects only for 12 months from date of purchase.

The warranty does not cover wear and tear or any accidental damage.

Please email our returns customer service team here [email protected] should you have an issue with an item you deem faulty.

Please note that all items are covered under warranty for 1 year from date of purchase.

Should your unit be out of warranty, we do offer a repair service. There is a cost involved in this.

Please follow the below steps in order to proceed.

1 – Fill in the online queries form: https://forms.gle/T3CyeRjoy1sY5n7X6

2 – Email [email protected] with the required images:

  • Image of the unit from right side

  • Image of the unit from the left side

  • Image of the unit from the back with the filter on

  • Image of the unit from the back with the filter off

  • Image of the unit from the front

  • Video if the unit is making a noise

  • Date of purchase

  • Your original order number (If ordered on LanaiBLO.com or Lanaiprofessional.com)

  • If purchased in a salon or retail store, please confirm the name of the store.

Unless steps 1 and 2 are completed and emailed to the correct email address [email protected] we will not be able to proceed with your query.